1. Who We Are
Deb's Cars Andover ("we", "us", "our") is a private hire vehicle operator based in Andover, Hampshire, UK. We are the data controller for the personal information we collect about you.
Contact: debbie.russell@me.com | 07931 796052
2. What Information We Collect
- Name and contact details (phone number, email address)
- Journey details (pick-up/drop-off locations, dates and times)
- Payment information (processed securely via third-party providers)
- Communications sent to us via WhatsApp, phone or email
- Website usage data (via cookies — see our Cookie Policy)
3. How We Use Your Information
We use your personal data to:
- Provide and manage your private hire bookings
- Send booking confirmations and journey updates
- Process payments
- Respond to enquiries and customer service requests
- Comply with our legal obligations as a licensed private hire operator
- Improve our services
4. Legal Basis for Processing
We process your data under the UK General Data Protection Regulation (UK GDPR) on the following lawful bases:
- Contract: to fulfil your booking
- Legal obligation: to meet our licensing requirements under the Local Government (Miscellaneous Provisions) Act 1976
- Legitimate interests: to improve our services and communicate with customers
- Consent: for marketing communications (where applicable)
5. How Long We Keep Your Data
We retain personal data for as long as necessary to fulfil the purposes described above, and in any case for no longer than 6 years to comply with tax and legal obligations.
6. Sharing Your Information
We do not sell your personal data. We may share it with:
- Payment processors (e.g. bank transfer systems)
- Our licensing authority (Test Valley Borough Council) if required
- Law enforcement or regulators where legally required
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at debbie.russell@me.com.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.